Shipping & Return Policy

Return Policy

Returns for domestic orders are accepted within three (3) days of delivery. The return request must be submitted within three days from when the tracking status shows delivered or ready for pickup. Requests made after this period will not be approved.

Refunds are not issued — only store credit will be provided. Store credit remains valid for 90 days from the issue date.

Customers may complete up to two consecutive returns, with a maximum of five returns per calendar year. Any additional requests will not be accepted.

Returned merchandise must be:

New and unworn
Free of odors
Unaltered
With original tags attached

Customers are responsible for return shipping costs. We reserve the right to refuse any return that does not meet these conditions.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

Sale items or promotional purchases
Pre-orders
Swimwear, bodysuits, leather or metallic garments
White or ivory clothing
Sequin or rhinestone apparel
Holiday or seasonal items
Layaway purchases
One-size clothing
Accessories and jewelry

International orders are final sale and are not eligible for returns or exchanges.

How to Request a Return

To start a return, submit a request within three days of receiving your order. Once approved, instructions will be provided.

Packages sent back without prior authorization or that do not qualify will not be accepted and will be returned to the sender.

Pre-Orders

All pre-orders are final sale, non-cancelable, and cannot be returned or resized. Payment is required in full. Refunds will only be issued if supplier issues prevent fulfillment.

If your purchase includes both pre-order and in-stock items, everything will ship together once the pre-order arrives. Separate shipping can be arranged for a $6 fee.

Estimated arrival time for pre-orders is 2–8 weeks.

Discount Codes

Discount codes must be applied at checkout and cannot be added after the purchase is completed.

Shipping Address Changes

Shipping addresses cannot be modified after the order has shipped. Orders are sent only to the address provided at checkout.

If an incorrect or incomplete address is entered, contact us immediately. If the order has already shipped, a new shipping label must be purchased by the customer.

Shipping Fees

Shipping fees are non-refundable and are not included in store credit.

If a package is returned due to an incorrect address, the customer must pay for reshipping. Alternatively, the order may be canceled for store credit minus a 10% restocking fee.

Shipping Methods & Timing

Free shipping on orders over $150 within Puerto Rico and the USA.

Shipping times exclude the 1–3 business day processing period before dispatch.

Shipment Tracking

Tracking information is provided via email once your order ships, or you can access it through your account.

Lost or Stolen Packages

We are not responsible for delays, lost, or stolen packages. Claims must be filed directly with USPS.

Order Cancellations

Online orders are processed immediately and generally cannot be canceled. Returns may be requested after delivery if eligible.

Fair Use Policy

Excessive or suspicious return activity — such as repeated returns, worn merchandise, or mismatched items — may result in refused returns or account suspension. If you believe a mistake has occurred, please contact support.